Monday, February 21, 2005

American Idol and my DVR

My DVR is setup to record a bunch of programs, most complete seasons, first-run only.

I was pleasantly surprised to receive an email from the DVR manufacturer, Scientific-Atlanta today - a few minutes before the start ot American Idol
Dear DVR Subscriber,

It has just been brought to our attention that the providers of the program information in your interactive program guide have labeled tonight's and tomorrow's episodes of "American Idol" as re-runs when, in fact, they are first run episodes. So, if you've set up your DVR to record first-run only episodes of American Idol, it will not be recorded tonight or tomorrow night.

To ensure that these episodes are recorded, you will need to manually schedule each of them again by time or by program name for tonight and tomorrow night.

If you have any friends or neighbors who are not members of the Explorer eClub, you might want to let them know about this.

We apologize for any inconvenience.

Sincerely,

Scientific-Atlanta


So, heads up for all of you season-pass type watchers - don't miss the show just 'cause you thought the DVR would take care of it for you. Now that I've got my DVR reconfigured, excuse me while I get back to watching "Johnson Family Vacation" - then it's back to American Idol and 24

Rather nice customer service, especially in this day and age.



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